Tuesday, January 19, 2010

You are featured in "Customers Always Write"

Dear American Airlines,
On December 9th I was on flight 1527 from Boston to Chicago. I found the flight attendants to be extremely impressive. I had a slight medical issue and it was handled exceptionally well by the flight attendants, Ryan Perry and Maura Gahan. They offered me assistance with compassion and a caring attitude that was much appreciated. According to my physician their actions were very appropriate for my situation. I have never had a medical problem like that on a fight, and am sincerely grateful for service, rendered above and beyond, by Mr. Perry and Ms. Gahan. Because of their actions, I was able to recover without further deterioration and continue my trip. Please know that they made a major difference to me and I was significantly impressed by their response without hesitation. Any organization would be proud to have professionals of this caliber representing then in a stressful situation. If there is anyway they can be formally recognized for their outstanding performance. I hope you will make this effort.Thank you for fostering and attitude of customer service and professionalism at American Airlines. I will continue to be a loyal customer.

JW Dallas, TX

1 comment:

ryan's mom said...

WOW ! good job Ryan!